Policy
Cancellation Policy
Plans change — here’s exactly where you stand. The short version: give us 24 hours and you keep the value; if we cancel on you, you’re made whole.
- Drop-in sessions
- Cancel at least 24 hours before your session and we'll credit it back to you — good for 12 months on any drop-in. Inside 24 hours, or a no-show, the session is forfeited: the ice and the coach are already booked and the spot can't be filled that late.
- Season Programs
- Cancel before the first session of the block and you get a full refund. Once the block has started we'll credit you for the sessions you haven't used yet, less a $25 administrative fee — the ice for the full season is bought and paid for up front, so we can't refund it in cash once it's underway.
- Mini Clinics
- Same as drop-ins — 24 hours' notice for a credit. Holiday clinics fill fast, so the earlier you tell us, the better chance another player gets the spot.
- Private lessons
- 24 hours' notice and we'll reschedule you at no charge. Inside 24 hours the lesson is forfeited, since that ice was held for one player.
- If we cancel
- No ice, bad weather, a coach out — if we cancel on you, it's your choice: a full credit or a full refund, whichever you'd rather have.
- Injuries
- If your player gets hurt, tell us and we'll credit the sessions they haven't used. No doctor's note, no paperwork — we'll take your word for it.
- Credits
- Credits are good for 12 months and can be used by a sibling or a teammate — if your player can't make it, someone else can take the spot.
- How to cancel
- Email or call us. A text to your coach counts too — just make sure someone at TL Elite has heard from you before the 24-hour mark.
Need to cancel something?
Get in touch and we’ll sort it out. The 24-hour clock is what matters — as long as we’ve heard from you before then, you’re covered.